Shipping & Returns

How we get your personalised print to you in the UK, and how we handle returns and replacements when something isn’t right.

Last updated: 3 October 2026.

Delivery

At launch, we deliver to United Kingdom addresses only. We do not deliver outside the UK.

UK orders include free standard delivery. Delivery typically takes 3–5 business days from the date of order (print and delivery).

Business days means Monday to Friday, excluding UK bank holidays.

Delivery times are estimates only and may vary due to courier delays, production delays, severe weather, or other circumstances outside our control.

Personalised goods

Because every print is custom-made to your specific requirements, we do not accept returns or exchanges for “change of mind.”

Under the UK Consumer Contracts Regulations, the standard 14-day “cooling off” period for online purchases does not apply to personalised or custom-made goods.

You can cancel the whole order on your order page for one hour after you pay, and we will refund what you paid in full. The link to that page is in your order confirmation email, and on the thank-you page. After that hour, we cannot cancel the order and we cannot change it.

Your statutory rights are not affected by anything on this page.

When we put things right

If your order is faulty, damaged, or not as described, for example a printing error that was not present in your original design preview, please contact us within 30 days of delivery.

Under the Consumer Rights Act 2015, you may have a statutory right to reject faulty goods for a full refund or replacement within that period. We will put things right in line with your legal rights.

Failed delivery (returned to us)

If a parcel cannot be delivered and is returned to us, we review what happened before contacting you. The offer we make depends on the reason for the failure.

Where the problem was on our side or with the carrier, we may offer a full refund or a free resend.

Where the address was wrong or the parcel was not collected, we normally offer one free resend rather than a refund.

Unusual cases are reviewed individually. We never charge reshipping fees when we agree to resend your order.

Wrong address

Please double-check your delivery address before placing your order.

If a package is returned to us because the address was wrong or incomplete, we can normally arrange one free resend. Refunds are not usually offered for address errors made at checkout.

Uncollected parcels

If a package is returned to us because it was not collected from a local sorting office, depot, parcel shop, or delivery point after a failed delivery attempt, we can normally arrange one free resend. Refunds are not usually offered in this situation.

Delivered but not received

If tracking shows delivered but you cannot find the parcel, email us with your order number and we will investigate with the carrier. We do not rely on tracking alone to close a case. We look at the circumstances before deciding what to do.

When we cannot refund

We cannot offer refunds or replacements for:

You can undo a mistake in the spelling, date, size, colour, or frame by cancelling within one hour of paying. After that hour, we cannot refund those mistakes.

Damaged or lost in transit

If your print arrives damaged in transit or appears to be lost by the carrier, email support@dayoneprintco.com within 30 days of the expected delivery date.

Please include your order number and, for damaged items, a clear photo of the damage and packaging.

Where the item is damaged in transit, faulty, lost, or not delivered due to an issue outside your control, we will send a replacement or issue a refund in line with your legal rights.

Complaints

If you have a problem, please contact us at support@dayoneprintco.com first. We aim to resolve all issues fairly and quickly.